Course curriculum

  • 1

    Introduction

    • What to Expect
  • 2

    Telephone Etiquette

    • TELEPHONE ETIQUETTE

    • Answering Calls

    • Handling Rude or Impatient Callers

    • Placing Calls on Hold

    • Taking Messages

    • Ending Conversations
  • 3

    Chick-fil-a Hospitality Leaders Training

    • Ever wonder why Chick-fil-a is so good at what they do?

  • 4

    Hospitality with Danny Meyer

    • Setting the Table

    • Hospitality Quiz